Shipping policy
Shipping Policy
UK Shipping Options
| Service | Estimated Delivery | Order Cut-Off | Cost |
|---|---|---|---|
| Standard Delivery | 3 to 5 working days | 11:59pm | £5.00 (complimentary on orders over £150) |
| Next Working Day | Following working day | 4:00pm on weekdays | £11.00 (complimentary on orders over £500) |
| Next Working Day by 10:30am | Following working day before 10:30am | 4:00pm on weekdays | £30.00 |
| Saturday Delivery | Saturday before 6:00pm | 4:00pm on Friday | £20.00 |
| Sunday Delivery | Sunday before 6:00pm | 4:00pm on Friday | £25.00 |
International Shipping Options
| Service | Estimated Delivery | Order Cut-Off | Cost |
|---|---|---|---|
| Express International | 1 to 3 working days | 4:00pm on weekdays | From £27.00 |
| Standard International | 5 to 7 working days | 11:59pm | From £20.00 |
Order Processing
Every order goes through a processing period of one to two business days before dispatch. This time is factored into the delivery estimates shown above. Once an order has been submitted, it enters our fulfilment system immediately and can no longer be modified or cancelled. Should you need to update your delivery address, the original order will need to be cancelled and a new one placed.
Address Restrictions
At this time, we are unable to fulfil orders to military addresses, BFPO locations, or PO Box addresses. Orders submitted to any of the above may be cancelled at our discretion and without prior notice.
Customs, Duties and Taxes
For international orders, any customs charges, import duties, or local taxes applied upon arrival in your country are the sole responsibility of the recipient. Rawness Collection has no control over these charges and is unable to predict or cover their cost. We strongly encourage customers to check with their local customs authority before placing an order.
Tracking and Confirmation
Once your order has been dispatched, you will receive a confirmation email containing your tracking details. We recommend placing your order with sufficient time ahead of when it is needed, as external factors can occasionally cause delays beyond our control.
Further Information
For full details on our delivery processes, please review our Terms and Conditions.