Refund policy

At Rawness Collection, we want you to love your hair. If you're not satisfied, you may return eligible items within 14 daysof delivery. Items must be unused, unaltered, and in original packaging. To initiate a return, contact us at contact@rawnesscollection.co.uk. Refunds are processed within 7–10 working days to your original payment method. We do not accept returns on items that have been worn, coloured, or chemically treated. Return shipping costs are the customer's responsibility unless the item is faulty or incorrectly sent.